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FAQs

Can I track my order

Yes, when your order is despatched from our warehouse, you’ll receive an e-mail with your orders tracking details. Please use this to track your order through the appropriate courier service.

Can I request delivery to a different address?

Yes you can just by being a registered customer! When you log into your account simply fill in the ‘Delivery Address’ fields in Your Address Book and your order will be promptly dispatched to your nominated address.

Do I have to be home to receive my order?

No you don’t, our courier partners will leave a card explaining how you are able to pick up your order or to arrange re-delivery. Use the details on the card to arrange re-delivery if required, in most cases your order will be taken to the nearest post office.

To become a registered customer just click on ‘Register’ located at the bottom of each page.

When will I receive my order?

We aim to dispatch within 24 hours once you place your order. Delivery can take up to 5 business days via Australia Post. If you have requested delivery to a regional area within Australia, delivery could extend to 5-8 business days. We cannot guarantee any firm delivery dates during peak periods, for example Christmas

Can I return or exchange my online purchase at the store?

Yes you can within 14 days of original dispatch. Just be sure to bring your proof of purchase. All items must be in their original condition, all tags attached, garment unused, unworn and unwashed.

Online orders from thetigers.com.au will be accepted only.

My garment does not fit, can I exchange it?

We accept the exchange of garments for different sizes within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.

Please note that in this case postage and handling costs on returns are not our responsibility. We strongly recommend that you obtain postal insurance via a parcel tracking provider, before returning any items. We take no responsibility for returned items that are lost in transit and don’t reach us.

What if the item is faulty?

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please email us at [email protected] We can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

What information do I need to send with my return?

Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase.

Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

What is your return policy?

Our quality control team inspects all deliveries to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us via Customer Service or commence a product return via the Returns and Exchange Application.

We’re happy to accept the return of goods for a full refund within 14 days of receipt by you if a product is not of satisfactory quality i.e. faulty. We will gladly assume responsibility for postage and handling costs associated with the return of faulty products.

Please choose carefully, refunds are not provided for change of mind.

Important: Items with personalisation cannot be exchanged or refunded unless the product is faulty.

All discounted items purchased are final sale. This includes all items that are on sale and/or in the clearance section of thetigers.com.au. These are non-returnable and not valid for exchange under any circumstance.

We strongly recommend that you obtain postal insurance via a parcel tracking provider, before returning any items. We take no responsibility for returned items that are lost in transit and don’t reach us.

When will I receive my refund?

Returns turnaround depends on the shipping provider you select. Once our warehouse receives your returned items, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll send you regular status reports.

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